FAQ’S
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Contact Us At:
Meme@tingzbymeme.com
Help@Tingzbymeme.com
Table of Contents:
Size Chart
Processing Time
Can I modify or Cancel My Order?
Need Your Order By A Specific Date?
Exchange
What if I never received my item?
Refund Policy
Size Chart:
Check each individual product for their product size. Any additional questions, feel free to email us.
Processing Time:
All items are currently handmade.
All orders are made as they are received.
All items (NOT MARKED PRE-ORDER) take 2-4 days to process and be handmade. Then they will ship in 2-4 days. Delivery depends on your shipping service.
All items marked Pre-order take 3-7 days for processing. They they will ship in 2-4 weeks after being handmade. Delivery depends on your shipping service.
Can I modify or cancel my order?
If you would like to modify the size of your item, email us at meme@tingzbymeme.com with your name, item and order number to get this issue fixed WITHIN 48 hours of purchase. Otherwise, No. After the payment is processed, the item is then created to fulfill the order.
They are created in the order received.
Need your order by a specific date?
Rush orders are possible but at an additional fee. If you need your order before please email us at meme@tingzbymeme.com with your name, order number, and date that you need the item by. You will then be given an invoice for the additional fee, then a confirmation on your new order.
Exchange
We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.
We will only consider exchanges for damages on our end or if the wrong product(s) were shipped to you by mistake.
If the item was damaged due to shipping, we are in no way responsible. Please contact your shipping service.
All requests for an exchange must be made within 24 hrs after the package is received.
If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service (meme@tingzbymeme.com) for authorization within 24 hours of delivery. We will request further information. Upon receipt of the wrong item, we will fully examine it and notify you via email, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.
The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.
If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.
All exchange shipments are the responsibility of the customer. Exchange requests made after 24 hours of receipt of the item will not be accepted.
ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.
What if I never received my item?
Once the item is shipped, it is now the responsibility of the shipping carrier. We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we can try to confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
Refund Policy
Due to Covid-19, All items are non-refundable.